L2 Service Desk Engineer
Job Summary
A company is looking for an L2 Service Desk Engineer.
Key Responsibilities
- Assist with L2/L3 service delivery support for advanced technology service issues
- Utilize technical skills in Identity and Access Management and various technology tools
- Provide exceptional user experience by resolving complex technical problems
Required Qualifications
- 5+ years of experience in IT Systems and Identity and Access Management
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience with OKTA, Google Workplace, Atlassian, Slack, Zscaler, and Python for RPA
- Proficiency in Rest API and Infrastructure as Code using Terraform
- Experience with the FreshService ticketing system
COMPLETE JOB DESCRIPTION
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Company Overview
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