L2 Software Support Engineer

Job Summary

A company is looking for an L2 Software Support Engineer.

Key Responsibilities

• Provide expert-level service for mission-critical data security products
• Perform advanced troubleshooting, incident response, and problem management
• Take ownership of complex customer issues requiring deep technical analysis

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or Information Technology
• At least 4 years of experience in technical support, systems administration, software engineering, or solutions architecture
• At least 3 years of experience in technical operations related to infrastructure architecture, database architecture, and data security
• At least 3 years of experience with public cloud platforms, preferably AWS
• Experience with modern cloud-based data warehousing and processing platforms