L2 Support Engineer

Job Summary

A company is looking for an L2 Support Engineer to provide advanced technical support for a major hospitality and retail client.

Key Responsibilities

• Provide advanced technical support for various endpoints and applications, including Oracle Simphony 2 POS systems and mobile devices
• Troubleshoot complex issues with M365 applications, ERP/POS systems, and network connectivity problems
• Document troubleshooting steps and maintain knowledge base articles while managing tickets in the ticketing system

Required Qualifications

• 4+ years of experience in L1/L2 technical support or help desk role
• Experience with ticketing systems, preferably ManageEngine ServiceDesk Plus
• Ability to work flexible shifts, including nights and weekends, as part of 24/7 coverage
• Must be authorized to work in the United States
• Strong commitment to meeting SLA requirements and maintaining high customer satisfaction scores