L2 Technical Support Engineer

Job Summary

A company is looking for an L2 Technical Support Engineer responsible for providing advanced technical support for Symantec and Broadcom Endpoint Security products.

Key Responsibilities

• Provide technical support for Symantec and Broadcom security products, diagnosing and resolving complex issues
• Manage incidents and maintain documentation in accordance with ITIL practices
• Collaborate with customers and internal teams to improve security posture and service outcomes

Required Qualifications

• 5+ years of hands-on experience with Symantec/Broadcom or equivalent technologies
• Bachelor's degree in computer science, Cybersecurity, IT, or equivalent experience
• ITIL Foundation certification preferred
• Broadcom/Symantec certifications strongly preferred
• Additional certifications such as Security+, CISSP, CCNA, or CCNP are a plus