L2 Technical Support Engineer

Job Summary

A company is looking for a Support Engineer (L2).

Key Responsibilities

• Troubleshoot complex issues in private cloud deployments using OpenStack, Kubernetes, and related technologies
• Provide high-tier support for critical product issues and lead incident calls
• Act as a shift-level technical leader, maintaining platform health and managing emerging issues

Required Qualifications

• High school diploma or equivalent required; four-year degree preferred or equivalent experience
• Strong experience with OpenStack core services and Neutron networking
• Hands-on knowledge of Cinder storage backends and strong Ceph experience
• Working knowledge of Kubernetes architecture and advanced Linux system administration skills
• Strong understanding of networking fundamentals