L2 Technical Support Engineer
Job Summary
Working remotely in a full-time capacity, the L2 Technical Support Engineer will assist customers with troubleshooting issues, answer technical queries, and support enterprise clients with product installations and maintenance.
Key responsibilities
- Help customers troubleshoot issues via email, phone, and desktop sharing
- Guide new customers through product evaluations and address their technical questions
- Liaison with Product and Development teams to resolve high-priority bugs and implement feature requests
Required qualifications
- At least 2 years of experience in L2 technical support or similar roles
- Degree in Computer Science or a related field
- Knowledge of database management is a plus
- Familiarity with SQL and testing processes is desirable
- Experience with both Windows and Linux servers
Complete Job Description
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