L3 Support Lead - Banking Applications

Job Summary

Leading L3 production support for mortgage and banking applications, the full-time L3 Support Lead - Banking Applications will manage major incidents, coordinate with cross-functional teams, and drive root cause analysis in a fully remote environment.

Key responsibilities

• Lead L3 production support for mortgage and banking applications
• Manage major incidents, escalations, and bridge calls
• Coordinate with development, QA, DevOps, infrastructure, and business teams

Required qualifications

• 8-12 years of strong L2/L3 production support experience
• Proficiency in incident/problem management and escalation handling
• Experience with SQL troubleshooting and log analysis
• Familiarity with ServiceNow/Jira ticketing systems
• Knowledge of monitoring & observability tools (e.g., Splunk, Dynatrace, AppDynamics)