L3 Support Lead - Mortgage Applications

Job Summary

Leading L3 production support operations for mortgage and banking applications, the full-time contract L3 Support Lead - Mortgage Applications will manage high-priority incidents, coordinate with various teams, and ensure adherence to service level agreements while working remotely.

Key responsibilities

• Lead L3 production support operations and manage high-priority incidents for mortgage/banking applications
• Act as Incident Commander during major incidents, coordinating recovery activities and communications
• Oversee offshore-on-site coordination, ensuring smooth operations and mentoring support engineers

Required qualifications

• 8-12 years of experience in L2/L3 production support
• Strong knowledge of incident and problem management processes
• Experience with SQL troubleshooting and log analysis
• Familiarity with ticketing systems such as ServiceNow or Jira
• Understanding of mortgage servicing and loan origination applications