Labor Analyst and Product Specialist

Job Summary

Combining analytical expertise with customer relationship management, the full-time remote Labor Analyst and Product Specialist will analyze labor data to generate scheduling recommendations while also leading client meetings, managing relationships, and presenting insights to executives.

Key responsibilities

• Ingest and analyze customer labor data to create automated schedule recommendations and tune models based on outcomes
• Run intake meetings with new customers, lead change-management discussions, and conduct quarterly business reviews
• Collaborate with product and engineering teams to translate customer needs into product improvements

Required qualifications

• Experience in restaurant operations or workforce analytics, preferably in a customer-facing SaaS environment
• Proficiency in SQL and data analysis tools, with strong spreadsheet skills
• Bilingual in English and Spanish
• Strong communication skills, capable of engaging with diverse stakeholders from executives to operational staff
• Self-starter with the ability to navigate ambiguity and adapt to evolving processes