Laboratory Customer Service Representative

Job Summary

A company is looking for a Laboratory Customer Service Representative II.

Key Responsibilities

• Acts as a liaison between the laboratory and caregivers, providing support and customer service
• Researches and reports patient test results, and responds to inquiries regarding testing and specimen requirements
• Maintains customer relationships and manages calls within defined metrics while following standard operating procedures

Required Qualifications, Training, and Education

• Associate's degree required, or equivalent experience with a high school diploma/GED
• One year of customer service or call center experience required
• Experience in laboratory or laboratory support preferred
• Basic computer skills and ability to type 35 wpm
• Flexibility to work various shifts as needed