Laboratory Customer Service Representative

Job Summary

A company is looking for a Laboratory Customer Service Representative II.

Key Responsibilities

• Acts as a liaison between the laboratory and caregivers, providing support and exceptional customer service
• Handles inbound calls and manages patient test results and inquiries regarding laboratory services
• Maintains professionalism and accuracy while escalating complex situations as needed

Required Qualifications

• Associate's degree required, or equivalent experience in lab or customer service
• One year of customer service or call center experience required
• Experience in a laboratory or laboratory support preferred
• Ability to work in a stressful and rapidly changing environment
• Basic computer skills and ability to type 35 wpm