Laboratory IT Support Specialist

Job Summary

To support laboratory operations in Denver, Colorado, the full-time Laboratory IT Support Specialist will provide on-site IT support, including LIMS software assistance, hardware troubleshooting, and user training while also managing remote support for additional laboratories across the U.S.

Key Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and various software applications
• Provide end user support and training for LIMS, ensuring effective communication with laboratory staff to resolve issues promptly
• Accurately document service requests and maintain relevant support documentation for user self-sufficiency

Required Qualifications

• Minimum 1 year of IT support experience with direct user contact or equivalent education/training
• Experience or education in BioMedical IT is preferred
• Ability to work collaboratively as part of a geographically dispersed team
• Customer service-oriented attitude with strong interpersonal skills
• BA/BS in Information Technology/Systems or 2 years of IT experience