Lead Account Manager

Job Summary

Leading and developing a team of Account Managers, the full-time Lead Account Manager will optimize sales operations, drive cross-functional collaboration, and stay hands-on with customers in a remote work environment.

Key responsibilities

• Lead, mentor, and support the Account Management team while setting and tracking KPIs
• Own pipeline health and improve sales processes using CRM tools like Pipedrive
• Collaborate with Marketing, Solutions, Support, and Product teams to enhance the customer journey

Required qualifications

• Senior-level experience in B2B SaaS sales or account management
• 1-2+ years of experience leading or coaching a Sales or Account Management team
• Proven success managing SMB and enterprise customers in the MarTech or SaaS space
• Strong experience with sales processes and CRM systems
• Data-driven mindset with experience using BI and analytics tools