Lead Client Services Project Manager
Job Summary
To support the delivery of customer projects, the full-time Lead Client Services Project Manager will manage end-to-end project execution, ensuring high levels of customer satisfaction while working remotely.
Key responsibilities:
- Drive timely project execution and closure for invoicing and revenue recognition
- Manage all project scope, ensuring implementation aligns with client requirements and facilitating necessary steering meetings
- Act as a single point of contact for clients, building strong relationships and addressing customer needs throughout the project lifecycle
Required qualifications:
- Strong knowledge of client service, preferably in an IT Professional Services organization
- Experience with PMI Standards; PMP certification is preferred but not required
- Familiarity with Call Center Operations and related products/software is a plus
- In-depth project management and technical experience
- Ability to identify customer needs and translate them into opportunities for additional services
Complete Job Description
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