Lead Clinical Support Specialist

Job Summary

To assist in managing a patient engagement program, the full-time Lead Clinical Support Specialist will oversee clinical team operations, develop intervention strategies, and ensure quality assurance while working remotely with occasional on-site meetings.

Key responsibilities

• Support oversight of goals, progress, and resource allocation for a full-service clinical project
• Develop intervention strategies to optimize medication utilization and achieve quality measures
• Manage team productivity and timelines to ensure goals are met and conduct performance reviews

Required qualifications

• At least 12 months of experience managing a Clinical, Patient, or Customer Support Team, preferably in healthcare
• Team management and coaching experience, ideally within a remote setting
• Strong analytical skills and ability to problem-solve clinical and operational situations
• Proficiency in Microsoft Word, Excel, Google Spreadsheets, and Google Documents
• Ability to engage with patients empathetically and promote adherence to treatment plans