Lead Contact Center Analyst

Job Summary

A company is looking for a Lead Contact Center Systems Analyst.

Key Responsibilities

• Oversees the implementation process and overall solution design for technology system improvements
• Monitors ongoing process improvements and communicates progress to senior management
• Identifies opportunities to streamline business processes and improve user experience based on data analysis

Required Qualifications

• Bachelor's degree required
• 5 - 7 years of related experience required
• Equivalent experience may be considered
• Experience in data analysis and system evaluation
• Knowledge of best practices for system performance and maintenance