Lead Contract Administrator

Job Summary

A company is looking for a Lead Contract Administrator.

Key Responsibilities

• Oversee management and administrative support for customer contracts, enhancing customer satisfaction
• Respond to customer inquiries regarding repair status, RMAs, and technical support
• Develop and manage maintenance contracts, ensuring proper documentation and communication with customers

Required Qualifications

• Bachelor's degree preferred; relevant experience may substitute
• Minimum of 3 years' experience in a customer support environment
• Proficiency in Microsoft Office, especially Excel
• Experience with NetSuite, ERMA, and contract management software preferred
• Ability to supervise direct reports and make accountable decisions