Lead Customer Communications PR

Job Summary

A company is looking for a Lead - Customer Communications & PR professional.

Key Responsibilities

• Own the global strategy for Customer Communications, aligning customer stories with the corporate narrative
• Lead and mentor a team, setting priorities and fostering a culture of high performance
• Manage customer-focused communications for quarterly earnings and high-stakes events

Required Qualifications

• 8+ years of experience in Public Relations or Corporate Communications, preferably in the tech industry
• Proven track record of engaging with Tier 1 business and tech media
• Experience managing complex communication crises or sensitive reputational issues
• Ability to influence and lead in a matrixed environment
• Experience coordinating PR strategies across international markets