Lead Customer Experience Researcher

Job Summary

A company is looking for a Lead Customer Experience Researcher who will conduct research and advise on user and design strategy throughout the product development process.

Key Responsibilities

• Conduct qualitative and quantitative research to inform product design and strategy
• Mentor and support team members while contributing to research strategy and best practices
• Facilitate workshops and stakeholder meetings to align research with business priorities

Required Qualifications

• Bachelor's degree in Human Computer Interaction, Human Factors, Psychology, or equivalent experience
• 7 years of UX research experience or similar research experience
• Proficient in qualitative and quantitative UX research methodologies
• Experience with software development methodology and Agile release processes
• Ability to manage a research roadmap and prioritize multiple projects