Lead Customer Insights Analyst

Job Summary

A company is looking for a Lead Customer Insights Analyst to execute research strategies and analyze customer data to improve health outcomes.

Key Responsibilities

• Review research needs with stakeholders and lead proactive identification
• Execute research strategies for major initiatives, ensuring alignment with the customer journey
• Manage intake and resource planning for new research requests and mentor Customer Insights Analysts

Required Qualifications

• Bachelor's Degree in Market Research, Analytics, Computer/Data Science, Statistics, or related field
• 6 years of relevant experience in research and analysis
• Advanced proficiency in Qualtrics, Clarabridge, Tableau, and/or Power BI
• Experience with Care Connects, OMNI, Calabrio, and AWS Connect
• Ability to assist in candidate recruiting and mentoring of team members