Lead Customer Onboarding Specialist

Job Summary

A company is looking for a Lead Customer Onboarding Specialist to oversee complex customer implementations and enhance onboarding excellence.

Key Responsibilities

• Lead and manage multiple strategic customer implementations, ensuring quality and adherence to standards
• Architect cross-Hub onboarding solutions and communicate trade-offs and risks effectively
• Mentor peers and influence product strategy through customer insights and best practices

Required Qualifications

• 5+ years of experience in end-to-end implementation and strategic adoption of SaaS platforms
• Proven success in managing multiple high-complexity customer implementations
• Expert-level knowledge of the HubSpot platform and cross-Hub solution architecture
• Ability to build relationships with senior stakeholders and influence strategy with data
• Experience in mentoring peers with a strong foundation in project and change management