Lead Customer Operations Analyst

Job Summary

A company is looking for a Lead Customer Operations Analyst responsible for executing critical functional processes and optimizing systems and processes within customer operations.

Key Responsibilities

• Administer and strategize the Customer Success Platform to enhance automation and health scoring
• Lead the standardization of In-App engagement tools for automated campaigns and user adoption
• Manage project delivery and communicate progress and risks to senior leadership and stakeholders

Required Qualifications

• 3-5 years of experience in a technical support or customer service environment, with 2-3 years of indirect management experience
• Bachelor's degree or equivalent work experience in a related function
• Proficiency in Microsoft Tools and Customer Success Platforms
• Strong organizational and project management skills
• Ability to prioritize and execute tasks in high-pressure environments