Lead Customer Service Representative

Job Summary

A company is looking for a Lead Customer Service Representative.

Key Responsibilities

• Serve as a resource or Subject Matter Expert (SME) for team members and handle escalated calls
• Answer incoming calls to assist customers with various inquiries and issues
• Research complex issues and provide education on pre-authorizations or requests

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Familiarity with computers and ability to learn new systems
• Must complete Customer Service training and demonstrate proficiency
• Ability to work full-time with flexible scheduling during business hours