Lead Customer Service Representative

Job Summary

A company is looking for a Lead Customer Service Representative.

Key Responsibilities

• Provide coaching and guidance to team members, serving as a subject matter expert
• Engage with Client Management on client-facing matters, handling escalations and delivering performance updates
• Assist customers with inquiries related to benefits, billing, and authorizations while ensuring timely resolution of issues

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service experience or 2+ years in an office environment using phone and computer
• 1+ years of experience handling escalation calls and resolving issues
• 1+ years of call center experience