Lead Customer Service Specialist

Job Summary

A company is looking for a Lead Customer Service Specialist.

Key Responsibilities

• Resolve patient and insurance issues through various communication methods
• Manage daily call traffic flow and assist with escalated client concerns
• Provide training and support to Customer Service Specialists while monitoring performance data

Required Qualifications

• Three years of customer service experience required
• Healthcare experience with a physician, hospital, or admissions preferred
• Patient Financial Specialist certification preferred
• Certified Revenue Cycle Specialist certification preferred