Lead Customer Success Engineer

Job Summary

A company is looking for a Lead Customer Success Engineer.

Key Responsibilities

• Coach and mentor other Customer Success Engineers while providing tactical recommendations
• Act as a subject matter expert to ensure successful product usage and customer growth
• Engage with customers and internal teams to advocate for customer needs and expedite issue resolution

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of relevant work experience, including prior leadership roles
• Experience working with large enterprise customers and executive leadership
• Demonstrated expertise in Dynatrace technologies and related third-party technologies
• Professional Level Dynatrace certification or willingness to obtain certification within six months