Lead Customer Success Engineer

Job Summary

Driving long-term customer outcomes, the full-time remote Lead Customer Success Engineer will manage onboarding, adoption, and optimization of Veeam's Securiti Data Command Center platform while proactively identifying churn risks and upsell opportunities.

Key responsibilities

• Facilitate customer account setup, onboarding, and stakeholder orientation while introducing support channels
• Analyze platform usage to identify expansion opportunities and conduct success planning aligned with business outcomes
• Engage with executive stakeholders to provide updates on risks, status, and opportunities, supporting alignment on roadmaps

Required qualifications

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, or enterprise software
• Hands-on expertise across cloud platforms, data platforms, and security technologies
• Strong experience in conducting technical assessments and driving adoption programs
• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator, CISSP, or similar
• Proven ability to engage with executive stakeholders and translate business outcomes into technical adoption roadmaps