Lead Customer Success Engineer

Job Summary

As a full-time remote Lead Customer Success Engineer, the successful candidate will build and maintain post-sales relationships with strategic customers, serving as a trusted advisor to ensure the effective deployment and adoption of Dynatrace products while mentoring other Technical Account Managers.

Key responsibilities

• Coach and mentor other Customer Success Engineers while providing tactical recommendations to enhance customer satisfaction
• Act as a subject matter expert to guide customers in maximizing the value of Dynatrace solutions and advocate for their needs
• Collaborate with cross-functional teams to resolve customer issues and contribute to product roadmap discussions

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• 5+ years of experience working with large enterprise customers, including leadership roles
• Demonstrated experience as a Subject Matter Expert (SME) for Dynatrace technologies
• Exceptional corporate presentation and relationship-building skills
• Strong technical understanding of SaaS and related technologies, including cloud platforms and web/application server technologies