Lead Customer Success Engineer
Job Summary
Serving as a trusted advisor, the full-time remote Lead Customer Success Engineer will build and maintain post-sales relationships with strategic customers, ensuring successful deployment and adoption of Dynatrace products while coaching and mentoring other Customer Success Engineers.
Key responsibilities
- Coach and mentor other Customer Success Engineers, providing tactical recommendations and feedback
- Advocate for customers by understanding their goals and suggesting product adoption and process improvements
- Engage with product management and customer support to ensure effective resolution of customer issues and participation in business reviews
Required qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of experience with a track record of leadership and mentorship
- Experience working with large enterprise customers, including executive leadership
- Professional Level Dynatrace certification or willingness to obtain within six months
- Strong technical understanding of SaaS and familiarity with cloud technologies such as AWS, Azure, and Kubernetes
Complete Job Description
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