Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager.

Key Responsibilities

• Own the customer relationship from onboarding through to long-term success
• Lead onboarding, workshops, and training sessions to ensure customer success
• Monitor customer health and engagement, proactively addressing issues and opportunities

Required Qualifications

• 8+ years' experience in Customer Success, Account Management, or a similar customer-facing SaaS role
• Strong project management skills with the ability to handle multiple clients
• Proactive mindset focused on preventing problems before they arise
• Experience with large-scale systems migration and change management
• Comfortable working cross-functionally in a fast-paced SaaS environment