Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager to drive commercial outcomes and lead a team of Customer Success Managers.

Key Responsibilities

• Manage and coach a team of Customer Success Managers, holding regular 1:1s and supporting client interactions
• Own a portfolio of enterprise accounts, co-leading renewals and upsells while ensuring client KPIs are documented and tracked
• Provide accurate forecasts for renewals and expansions, collaborating cross-functionally to address client challenges

Required Qualifications

• 6+ years in Customer Success, Account Management, or related client-facing roles, with 1-2 years in a leadership capacity
• Proven ability to manage both people and enterprise client relationships effectively
• Track record of driving retention and measurable client impact
• Strong coaching and people development skills
• Process-driven with the ability to enforce consistency while fostering innovation