Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager.

Key Responsibilities

• Manage customer outcomes and renewals, ensuring contract renewal rates and gross retention targets are met
• Engage with cross-functional leaders to align on strategic goals and develop customer success plans
• Lead quarterly business reviews and coordinate customer initiatives to drive adoption and growth

Required Qualifications

• 7+ years of experience in customer success or account management for complex, enterprise-level B2B SaaS accounts
• Experience with pricing optimization, CPQ, or revenue management solutions
• Proven ability to develop and maintain relationships with executive stakeholders
• Strong business acumen with a consultative approach to link product value to customer goals
• Ability to independently plan and execute customer engagements that deliver business impact