Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager.

Key Responsibilities

• Build strong relationships with customers and manage the full customer lifecycle
• Partner with customer stakeholders to create custom engagement initiatives
• Analyze customer engagement metrics and communicate insights to stakeholders

Required Qualifications

• 7+ years of experience in Customer Success or Client Services at a SaaS organization
• Experience managing a large to enterprise-sized customer base
• Creative problem solver with a strong determination to succeed
• Independent and motivated with the ability to seek help when needed
• Highly organized and capable of managing multiple projects in a fast-paced environment