Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager (Remote).

Key Responsibilities

• Build and manage strong relationships with enterprise customers to drive product adoption and retention
• Act as the voice of the customer, collaborating with cross-functional teams to address customer needs and mitigate churn risk
• Drive upsell and cross-sell opportunities while shaping best practices for team performance

Required Qualifications

• 6+ years of experience in managing complex customer relationships in a SaaS or technology company
• Demonstrated track record of driving customer expansion and meeting KPIs
• Ability to navigate conversations with executive-level stakeholders
• Experience working collaboratively across product, sales, and technical teams
• Proven leadership skills with a focus on ownership and accountability