Lead Customer Success Manager

Job Summary

Driving post-sales relationships with assigned accounts, the full-time Lead Customer Success Manager will focus on training, technical support, renewals, and customer advocacy in a fully remote environment.

Key responsibilities

• Manage overall post-sales activities for assigned accounts, ensuring effective onboarding and communication
• Utilize technical expertise to execute policies and strategies while addressing complex customer needs
• Collaborate cross-functionally to enhance customer software adoption and achieve desired outcomes

Required qualifications

• 10 years of experience in Customer Success Management
• Proven ability to drive software adoption and realize customer outcomes
• Bachelor's degree in STEM or Business from an accredited institution