Lead Customer Success Manager
Job Summary
To drive customer success for high-value Premier Tier accounts, the full-time remote Lead Customer Success Manager will manage client relationships, lead AI adoption initiatives, and serve as a methodology leader, ensuring quality outcomes and strategic engagement with C-suite executives.
Key responsibilities
- Own and deliver the Premier Tier value proposition, coordinating account teams and ensuring customer health
- Lead AI adoption and change management efforts, advising customers on integrating AI workflows and governance
- Train and coach Customer Success Managers on methodology and best practices, representing the CSM function in cross-functional forums
Required qualifications
- 7-10 years of experience in Customer Success, Consulting, or Strategic Account Management with enterprise-level relationships
- Proven track record of driving measurable outcomes in complex, multi-stakeholder environments
- Deep expertise in legal technology, eDiscovery, or compliance-regulated environments
- Strong understanding of AI adoption strategies and change management leadership
- C-suite credibility with the ability to influence strategic decisions and navigate complex stakeholder dynamics
Complete Job Description
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