Lead Data Analyst

Job Summary

A company is looking for a Lead Data Analyst - Customer Success Strategy & Ops (Strategic Initiatives).

Key Responsibilities

• Own the end-to-end metric work in emerging product and customer experience areas
• Deliver exploratory analyses to identify trends and key drivers of customer retention and operational performance
• Collaborate with cross-functional teams to develop strategies that improve customer experience and operational efficiency

Required Qualifications

• Academic or professional experience with a heavy quantitative, analytical focus
• Track record of influencing decision-making with data while working with cross-functional executive stakeholders
• Demonstrated passion for teaching and mentoring others
• Ability to work autonomously in a high-growth, fast-changing SaaS environment
• Experience using AI to elevate analytical standards and scale project execution