Lead Disability Assistant

Job Summary

To support the administrative processing of disability determinations, the full-time Lead Disability Assistant will coordinate case assignments, manage workflow, and train staff while working remotely.

Key responsibilities

• Manage unit workflow and ensure appropriate task assignments for Disability Assistants daily
• Train new and existing Disability Assistants on job functions and monitor customer service phone queues
• Act as the primary liaison for agency partner inquiries and ensure timely completion of priority case requests

Required qualifications

• 2-Year College Degree in business or a related field
• 5-7 years of relevant office experience
• Demonstrated knowledge of medical terminology or willingness to take a course in Medical Terminology
• Knowledge of HIPAA laws and regulations regarding the confidentiality of PHI
• Proficient in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook