Lead Encompass Administrator

Job Summary

Owning the Encompass environment and TPO Connect portal, the fully remote Lead Encompass Administrator will manage day-to-day administration, design workflow automation, and serve as the escalation point for Encompass issues while collaborating with various teams to enhance the platform.

Key Responsibilities

• Run day-to-day Encompass administration, including user management, business rules, and support requests
• Design and build business rules and workflow automation to improve efficiency and data quality
• Administer TPO Connect and coordinate third-party integrations, ensuring proper configuration and testing

Required Qualifications

• Bachelor's degree in a related field preferred, or equivalent experience
• 6+ years administering Encompass in a mortgage lending environment
• Deep hands-on experience with personas, permissions, custom fields, and workflow automation
• Experience administering TPO Connect or supporting a TPO channel
• Encompass Administrator certification or other ICE Mortgage Technology certification strongly preferred