Lead Escalation Engineer

Job Summary

A company is looking for a Lead Escalation Engineer.

Key Responsibilities

• Analyze customer logs and set up environments to reproduce customer conditions
• Provide initial analysis to the support team and forward escalations to the engineering team
• Coordinate meetings with engineers to address complex issues and suggest product enhancements

Required Qualifications

• Master's degree, Engineering degree, PhD, or higher education in engineering, computer science, or a technical field
• Solid knowledge of TIBCO EBX
• Experience in debugging software code and building environments using containers and Java EE
• Customer-oriented focus with a strong ability to interact and coordinate with peers
• Experience in triaging escalations and assisting support teams