Lead Experience Manager

Job Summary

A company is looking for a Lead Experience Manager for a fully remote position.

Key Responsibilities

• Drive key customer experience initiatives and mentor team members
• Oversee Voice of the Customer programs and collaborate with cross-functional partners
• Identify and address complex issues to enhance customer and employee experiences

Required Qualifications

• Bachelor's degree required
• 5 - 7 years of related experience or equivalent knowledge and skills
• Experience with customer analytics and customer experience management
• Proficiency in project management and program management
• Ability to work independently and drive multiple projects to completion