Lead Experience Strategist
Job Summary
To shape data-driven digital strategies and solutions for clients, the full-time Lead Experience Strategist will work in a hybrid capacity, collaborating with delivery teams across various disciplines to turn research-based insights into actionable strategies and evaluate performance post-launch.
Key responsibilities
- Plan and conduct user research activities to map consumer journeys and identify key experience aspects
- Synthesize research findings into actionable digital user experiences and develop strategic work products
- Lead teams in executing project tasks, contributing to the development of new practices and supporting business development efforts
Required qualifications
- Bachelor's or Master's in Human-Computer Interaction, Psychology, Design, Communication, or a related field
- Minimum 4-6 years of experience in CX or user-centered research and digital strategy
- Expertise in producing strategy outputs such as journey maps and design concepts
- Strong facilitation skills for leading collaborative design sessions
- Demonstrated experience applying user-centered design practices to influence design decisions
Complete Job Description
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