Lead Fraud Operations Analyst

Job Summary

A company is looking for a Lead Fraud Operations Analyst.

Key Responsibilities

• Conduct fraud escalations and investigations, including customer-reported events and chargebacks
• Optimize fraud investigation handling procedures and collaborate with cross-functional teams
• Perform root-cause analysis of fraud vulnerabilities and train customer-facing teams on verification methodologies

Required Qualifications

• 5+ years of experience in fraud investigations or similar operations roles
• Demonstrable SQL-based querying skills; experience with MongoDB is a plus
• Familiarity with chargebacks, disputes, and the full lifecycle of ACH
• Experience in developing rules-based fraud detection systems
• Ability to create and provide training on complex operational processes