Lead HR Generalist

Job Summary

A company is looking for a Lead HR Generalist who will support employee relations and HR compliance in a call center environment.

Key Responsibilities

• Provide strategic employee relations support and ensure compliance with HR policies and legal requirements
• Lead employee investigations, performance management processes, and advise on employment separations and leaves of absence
• Collaborate with Talent Acquisition to attract and onboard top talent, and facilitate training sessions and development initiatives

Required Qualifications

• Bachelor's degree preferred
• Minimum 6 years of HR experience, particularly in call center environments and employee relations
• Demonstrated experience in HR compliance and investigations, including OSHA regulations
• Proficiency in Workday, Microsoft Suite, and HR analytics
• Exposure to generative AI tools in HR is a plus