Lead Implementation Specialist

Job Summary

A company is looking for a Lead Implementation Specialist who will ensure a seamless onboarding and trial experience for customers.

Key Responsibilities

• Manage pre-Day 1 technical readiness, including file reviews and troubleshooting
• Oversee issue management during the trial period, coordinating with engineering and product teams
• Act as a liaison between customers and internal teams, ensuring effective communication and issue resolution

Qualifications

• Deep understanding of product workflows and trial lifecycle processes
• Strong troubleshooting skills for document and processing issues
• Highly organized with the ability to manage multiple timelines
• Experience collaborating with engineering and product teams
• Prior experience in support, implementation, customer success, or technical operations preferred