Lead International Trading Support Analyst
Job Summary
Supporting seamless trading operations across multiple time zones, the full-time Lead International Trading Support Analyst will investigate and resolve technical issues for customers in the FinTech industry, ensuring exceptional service and operational continuity in a remote setting.
Key responsibilities
- Provide timely support to customers for trading and reconciliation issues, ensuring quick resolution without interruptions
- Collaborate with global support teams to facilitate effective customer handoffs and maintain operational continuity
- Act as a subject-matter expert on the Ridgeline application, partnering with engineering and product management teams to address customer needs
Required qualifications
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field
- 8+ years of experience in troubleshooting technical customer issues within the FinTech industry
- Hands-on experience with FinTech Industry File Formats and workflow processes
- Experience with portfolio management and reconciliation systems
- Ability to work independently while providing extended-hours support across global markets
Complete Job Description
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