Lead Interpreter Scheduler

Job Summary

Managing interpreter scheduling procedures, the full-time Lead Interpreter Scheduler will coordinate staff training, process scheduling requests, and ensure effective communication between patients and interpreters in a remote work environment.

Key responsibilities

• Plans and implements scheduling procedures while developing statistics to measure program effectiveness
• Processes requests in interpreter scheduling systems and evaluates patient communication needs
• Triages emergency requests and maintains communication with interpreters regarding assignment status

Required qualifications

• Associate's degree in Medical, Secretarial, or related field and 3 years of relevant experience
• Knowledge of medical terminology preferred
• Experience with surgical/appointment scheduling software and electronic medical records preferred
• Customer relations skills preferred