Lead IT Service Manager

Job Summary

A company is looking for a Lead IT Service Manager.

Key Responsibilities

• Develops strategy and plans for Major Incident service operations and implements policies to ensure high service quality
• Optimizes planning and deployment of operational activities for IT Major Incidents to enhance service stability and response practices
• Manages system events processing for incident notification and escalation management according to predefined protocols

Required Qualifications

• Bachelor's degree in a quantitative or business field, or equivalent experience
• 5 - 7 years of related experience in IT service management
• Knowledge of ITIL framework and practices
• Experience with Linux, Unix, Windows Server, and Active Directory is preferred
• ITIL Foundations v4 certification is preferred