Lead IT Support Engineer

Job Summary

A company is looking for a Lead IT Support Engineer to ensure the operational availability of mission-critical applications.

Key Responsibilities

• Provide advanced Tier 2 and Tier 3 support to resolve operational issues in line with SLAs
• Conduct root cause analyses and implement technical solutions for system reliability
• Mentor team members and collaborate with internal departments and external vendors to enhance application performance

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of relevant experience in support engineering or a related IT role
• Experience supporting enterprise applications and developing complex solutions
• Familiarity with hospitality technologies such as Hotel and POS systems
• Strong troubleshooting skills across multiple platforms