Lead Long Term Disability Claims Specialist

Job Summary

Managing the most complex long term disability claims, the full-time Lead Long Term Disability Claims Specialist will exercise independent judgment to ensure accurate, compliant claim decisions while delivering a high-quality customer experience in a virtual environment.

Key Responsibilities

• Lead the management of complex long term disability claims to ensure timely and compliant decisions
• Create thorough claim documentation by analyzing relevant information to support determinations
• Oversee claim evaluations and resolve escalated customer concerns while coordinating with various stakeholders

Required Qualifications

• 5+ years of LTD/IDI insurance claims experience
• Demonstrated customer service skills through internal and external interactions
• Experience in mentoring and developing team capabilities
• Strong analytical skills to evaluate medical, financial, and policy information
• Ability to manage complex communications with various stakeholders